SAP Service Delivery Manager

Salary: £? - ? per year

Requirements:

• Strong SAP service or delivery management experience
• Experience across SAP ECC, SAP APO, SAP BW and SAP PI
• Good understanding of SAP landscapes, integration and system dependencies
• ITIL-based service management experience
• Strong incident, problem and change management experience
• Experience in multi-vendor or outsourced support environments
• Supplier and stakeholder management experience
• Strong service reporting and analytical capabilities
• Financial management experience, including budgets, forecasting, costs, profitability and margin
• Experience managing operational and contractual risk
• Ability to understand technical issues and dependencies and effectively challenge technical teams without necessarily being a hands-on SAP specialist
• Desirable: experience in large-scale or multinational SAP environments
• Desirable: knowledge of SAP Basis concepts and architecture, IDocs, RFCs, PI integration, SAP background jobs, BW process chains and batch dependencies
• Desirable: experience with ServiceNow or a comparable ITSM platform, ITIL certification, and third-party SAP AMS providers

Responsibilities:

• Manage SAP services against contractual requirements, SLAs, KPIs and operational targets
• Lead and take ownership of high-priority SAP incidents
• Coordinate incident, problem and change management across the SAP environment
• Deliver accurate and timely service reporting
• Monitor performance and investigate variances against key metrics
• Manage supplier performance and service reviews
• Coordinate technical delivery functions and drive service improvements
• Support handover into production for new and changed services
• Manage financial performance, including budgets, forecasting, costs, profitability and margin
• Proactively manage operational and contractual risks
• Coordinate appropriate resources and capabilities across the service
• Establish and promote a continuous service improvement culture

Technologies:

• Support
• ITIL
• ITSM
• SAP
• ServiceNow

More:

We are recruiting a SAP Delivery Manager to work with a major organisation in a complex SAP service environment. The landscape includes SAP ECC, SAP APO, SAP BW and SAP PI; the role requires a good working understanding of SAP landscapes and integration rather than deep hands-on configuration or development expertise. We offer a remote, five-month contract paying £644.91 per day, inside IR35, at 40 hours per week, with an ASAP start. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and an employment business for supplying temporary workers.

last updated 44 week of 2026