SAP Support Analyst
About the role
SAP Basis & HANA Support Analyst to join a global application support team responsible for supporting and maintaining Company's SAP S/4HANA RISE landscape and SAP HANA Cloud database. The role combines SAP Basis administration, system support, incident resolution, performance optimization, system lifecycle management, and technical consulting to ensure stable and secure SAP operations globally.
Key responsibilities
Provide operational and technical support for SAP S/4HANA RISE and SAP HANA Cloud database
Analyze and resolve issues related to support or project development
Learn and maintain configuration and customization settings which are the basis for the global design
Utilize SAP Support Portal as a source of correction for reported problems and coordinate maintenance activities on SAP S/4 HANA RISE
Provide consultation to program development resources regarding program development and corrections
Perform initial testing of problem corrections and enhancements
Manage configuration updates or changes through change management process using SAP Support Portal and ServiceNow
Build, configure, and administer SAP systems and output-related solutions according to enterprise standards
Prepare newly deployed systems for the organization (e.g. Certificate, Trusted systems, SNC, SSO, SAP HANA setup, SAP Cloud Connector and Transport Management Systems (TMS) initial set up)
Provide regular system maintenance services (e.g. maintain RFC, SAP Profiles, File system cleanup, login groups/load balancing)
About you
SAP Basis Administration
SAP System Monitoring and Support
SAP Upgrades, System Copy, and Client Copy
SAP HANA Administration
Strong Communication skills
Team collaboration
Analytical thinking and problem-solving abilities
Ability to work in a global support environment