SAP Support Specialist

Position:

• SAP Support Specialist

Purpose:

• Provide first-level functional support to SAP users in Mexico and the United States, ensuring the timely handling, initial analysis, documentation, follow-up, and escalation of incidents and service requests. Act as the local point of contact between users, Key Users, corporate SAP teams, and external consultants, supporting system stability, the SAP S/4HANA transition, user training, and the continuous improvement of business processes

Duties:

• Provide first-level functional support to SAP users in Mexico and USA
• Receive, register, classify, analyze, and follow up on SAP-related incidents, inquiries, and requests,
• Analyze recurring incidents, identify potential root causes, and coordinate corrective actions
• Resolve basic inquiries and incidents within the scope of knowledge and escalate specialized cases
• Serve as the local point of contact between end users, Key Users, local IT, corporate teams, and SAP support providers.
• Primarily support SAP MM, WM, PP, QM, and PM
• Support users in the correct execution of SAP transactions and processes
• Train end users and Key Users on SAP functionality and develop user manuals, work instructions, training materials
• Maintain the SAP knowledge base with solutions, common errors, procedures, and lessons learned.
• Collaborate in the analysis of interfaces between SAP and other systems, including MES, iTAC, EDI, and applications related to manufacturing and logistics.
• Participate in local and international SAP projects in coordination with corporate teams globally
• Actively participate in the annual physical inventory process and related SAP preparation, execution, and reconciliation activities.
• Propose improvement actions to reduce SAP-related business impacts and participate in digitalization and Smart Manufacturing initiatives.

Requirements:

• Bachelor's degree in Computer Systems Engineering, Information Technology, Logistics, Manufacturing, or related
• 3 to 5 years of experience in SAP functional support, implementation, or application administration
• Experience providing end-user support,
• General knowledge of SAP-supported business processes in manufacturing, purchasing, materials management, warehousing, quality, maintenance, sales, and finance.
• Experience with SAP S/4HANA, migration projects, implementations
• Knowledge of problem-solving methodologies, incident management, and continuous improvement practices.
• Ability to work effectively with operational users, process owners and international teams.
• Professional English proficiency, minimum B2 level
• Availability for international travel when required by projects or training activities.

We offer:

• Above the law benefits
• Human Center job environment
• Flex Time