SAP Support Specialist

Top Skills' Details Serve as the primary point of contact for IT L1 support activities across the SAP S/4HANA production environment Own end-to-end support workflows in JIRA, ServiceNow, and CALM-managing tickets and backlogs, prioritizing by severity and business impact, enforcing SLA compliance, and escalating unresolved issues to L2/L3 teams with clear root-cause context. Build and maintain incident and performance dashboards/scorecards to track trends, surface recurring issues, and report k…