SAP Vehicle Sales & Service Coordinator

Role Purpose We are seeking an SAP Vehicle Sales & Service Coordinator to support day-to-day operations within the Commercial Vehicle Division. The successful candidate will assist in managing SAP processes related to vehicle sales, after-sales service, and workshop operations while ensuring efficient support to business users and stakeholders. Key Responsibilities Vehicle Sales Operations • Support the complete vehicle sales cycle in SAP, including quotations, sales orders, deliveries, and invoicing. • Maintain vehicle master data, pricing structures, accessories, and sales packages. • Assist in monitoring sales transactions and ensuring data accuracy. Service & Workshop Operations • Support service order processing, job card management, time entry, and service billing activities. • Monitor workshop schedules, technician allocation, and service capacity utilization. • Coordinate with service teams to ensure smooth operational workflows. Customer Support • Log, track, and follow up on customer complaints and service requests. • Ensure timely resolution and closure of customer issues. SAP & Business Support • Provide first-line SAP user support for sales and service teams. • Assist in preparing SOPs, user manuals, and training materials. • Support end-user training and process improvement initiatives. • Coordinate with internal stakeholders to gather and address business requirements.

Qualifications • Bachelor's Degree or Diploma in Business Administration, Information Technology, Automotive Engineering, or a related field. Experience • 1–2 years of experience in SAP Sales and Service support. • Experience within the automotive or commercial vehicle industry is highly preferred. • Exposure to vehicle sales, workshop operations, after-sales service, or dealership environments. Technical Skills • Working knowledge of SAP ERP. • Understanding of vehicle sales processes, service operations, and workshop workflows. • Experience with master data maintenance and transactional processing in SAP. • Good proficiency in MS Office applications. Soft Skills • Strong communication and interpersonal skills. • Ability to work effectively with Sales, Service, and Operations teams. • Good organizational and multitasking abilities. • Customer-focused approach with strong attention to detail.