SAVE Peer Support Outreach Coordinator
Description
Who We Are\:
The Executive Office of Veterans Services (EOVS) serves as the primary advocate for veterans, active service members, and their families across the Commonwealth of Massachusetts. EOVS is committed to ensuring that veterans and their families have awareness of and access to the benefits, services, and support they have earned, and that they are treated with dignity, honor, and respect.
Through its oversight of veterans’ programs, state-operated Veterans’ Homes, Memorial Cemeteries, outreach initiatives, and constituent services, EOVS works to improve the lives of those who have served and their loved ones.
Please learn more about us here\: Executive Office of Veterans Services
Job Opening\:
The Executive Office of Veterans Services is seeking a new Peer Support Outreach Coordinator to join their SAVE team!
The SAVE Peer Outreach Coordinator performs field-based client focused peer engagement and outreach with service members, veterans, and their families to support suicide prevention, housing system navigation support, recovery, and connection to appropriate services. Conducts predictable and consistent face-to-face meetings with veterans in community settings to assess immediate needs, provide peer support, and facilitate linkage to federal, state, municipal, and community-based resources. The position is non-clinical and operates within established Executive Office of Veterans Services policies, procedures, and scope of practice, with strict adherence to HIPAA, confidentiality, and Personally Identifiable Information (PII) protections.
Duties & Responsibilities (including but not limited to)\:
As it relates to military service members, veterans and their families\:
Administers an in-depth intake which captures the following information\: physical ability, service information, contact information, exposure to trauma, substance use history, suicidal ideology, next of kin, mental health history and other pertinent information, in accordance with EOVS protocols and confidentiality requirements.
Assists veterans in identifying immediate needs and short-term goals and documents action steps consistent with peer support and outreach guidelines.
Refers veterans to service providers who can help them attain goals identified from the intake assessment.
Facilitates warm handoffs and connections to community-based service providers, including coordination of appointments and, when appropriate and approved, accompaniment to meetings to support engagement and continuity of care (in accordance with EOVS policy and safety protocols).
Participates in outreach events and informational activities to promote awareness of EOVS services.
Represents the SAVE Team at Continuum of Care, various task force, interagency or intra-department meetings, as assigned and relevant to outreach coordination.
Collects, documents, and contributes to programmatic data related to outreach activities, service utilization, and veteran needs to support quality improvement, reporting requirements, and program evaluation efforts in accordance with EOVS standards.
Represents the SAVE Team in public forums focused on veteran outreach and engagement, as assigned.
Identifies systemic barriers impacting veterans’ access to services and works collaboratively with internal teams and external partners to reduce obstacles, improve service coordination, and promote equitable access to care and resources.
Supports veterans in understanding available services and assists with navigation and communication with service providers, referring legal, clinical, or benefits determinations to appropriate professionals.
Attends case management meetings and relevant training sessions, seminars, conferences and professional development courses as required to support coordination of services, to maintain and improve current knowledge of issues in the veterans' community.
Forms working relationships with other service providers (appropriate to level of responsibility) and acts as the liaison between veterans and service providers when veteran is unable by reason of disability or deficit.
Resolves issues related to the obtainment of objectives as outlined in the client directed goals. Assists in addressing barriers to service access by coordinating referrals and follow-up within the scope of the outreach role.
Triages inquiries from providers, the public, and EOVS staff regarding services and programs, routing inquiries to the appropriate department or leadership as needed. Ensures timely escalation of complex, sensitive, or high-risk matters to supervisors for appropriate follow-up and resolution.
Works collaboratively with municipal Veteran Service Officers (VSOs) to support veterans in navigating services, reinforcing program and compliance requirements, and assisting VSOs in identifying appropriate resources to address veteran needs.
Maintains accurate, timely, and compliant documentation of outreach activities, referrals, and veteran contacts in designated EOVS systems (in accordance with HIPAA, privacy laws, and PII protections).
Additional duties as assigned, consistent with the scope of the position and NAGE Unit 6 classification.
Qualifications Required at Hire\:
Ability to follow protocol and procedures.
Manage field-based outreach schedule, active caseload, and administrative duties.
Can meet deadlines, establish priorities and work sequences.
Proven ability to communicate professionally and effectively with veterans, providers, and the public.
Ability to exercise sound judgment and recognize when to escalate concerns.
Must be comfortable talking about suicide and working with potentially suicidal veterans within a non-clinical peer support role.
Solid knowledge of military culture and its implications in service delivery.
Ability to adhere to HIPAA regulations, confidentiality standards, and protection of PII.
Comfortable participating in approved outreach and public awareness activities.
Working knowledge of Microsoft Office applications.
Must be able to work independently and in accordance with EOVS office work, field work and telework policies.
Reliable transportation.
Additional Details\: Valid driver’s license and reliable means of transportation to travel throughout Massachusetts to conduct field-based outreach, meet with veterans and their families, coordinate with service providers, and participate in community meetings and events as needed. Ability to communicate effectively, both verbally and in writing, with veterans, families, and community partners while maintaining confidentiality.
Commonwealth Employee Benefits at a Glance\:
Health and Wellness Resources
Financial Resources
Work-Life Resources
Career Development Resources
For more details, please see Comprehensive Benefits section below!
Pre-Offer Process\:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http\://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.