SB Finance | Tele-Collections Supervisor | Collections & Recovery | Makati

<p style="border: 0px; margin-bottom: var(--_1pik0qa3); padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; color: rgb(46, 56, 73); font-family: SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif; font-size: 16px;"><span style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; font-family: Arial; font-size: 14px;"><b>JOB SUMMARY</b></span></p><p style="border: 0px; margin-bottom: var(--_1pik0qa3); padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; color: rgb(46, 56, 73); font-family: SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif; font-size: 16px;"><span style="font-family: Arial; font-size: 14px;">As Tele-Collections Supervisor, you will be responsible in managing a team of Collection Associates / Officers to achieve performance targets through coaching, training, and monitoring while in compliance with policies, procedures, code of conduct, and regulations</span></p><p style="border: 0px; margin-bottom: var(--_1pik0qa3); padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; color: rgb(46, 56, 73); font-family: SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif; font-size: 16px;"><span style="font-family: Arial; font-size: 14px;">&nbsp;</span></p><p style="border: 0px; margin-bottom: var(--_1pik0qa3); padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; color: rgb(46, 56, 73); font-family: SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif; font-size: 16px;"><span style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; font-family: Arial; font-size: 14px;"><b>DUTIES AND RESPONSIBILITIES</b></span></p><ul><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Manage the team performance (productivity and effectiveness) and actions in line with the collection strategy, policies, and procedures</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Supervise collectors to achieve collection targets (both individual and team targets)</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Monitor performance and trends</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Plan for appropriate headcount and capacity at all times</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Ensure collectors comply with department and company policy, procedures, and code of conduct at all times</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Transfer knowledge about compliance policies to collectors</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Randomly check collector calls for compliance with policies and procedures</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Motivate, supervise and coach collectors on tasks</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Share and advise on problem-solving solutions</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Monitor and evaluate individual and team performance</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Host regular team meetings with collectors</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Host regular performance feedback meetings with individual collectors</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Meet with Line Manager to brainstorm and find the ways to improve performance</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Monitor collector performance and ensure that team can achieve target</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Provide daily collection forecasting in order to drive and propose appropriate action to achieve collection targets</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Resolve collector problems, including due to customer complaints</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Work with other units in the Company to resolve operational issues affecting collections</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Manage collection activity on the auto-dialer by running campaigns</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Design auto-dialer campaigns to improve collection productivity and effectiveness</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">It is accepted and understood that the employee may perform other related tasks which may be assigned from time to time.</span></li></ul><p style="border: 0px; margin-bottom: var(--_1pik0qa3); padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; color: rgb(46, 56, 73); font-family: SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif; font-size: 16px;"><span style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; font-family: Arial; font-size: 14px;"><b>QUALIFICATIONS</b></span></p><ul><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">At least 4 years of relevant experience</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Bachelor's Degree in Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Relevant work experience not only as a tele-collector, but also managing a team of tele-collectors</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Experience collecting consumer loans (e.g. credit card, personal loan, motorcycle loan, and/or auto loan)</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Proficiency in the use of computer programs (EXCEL, WORD, POWERPOINT)</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Proficiency in Collection transactions and reports, such as flow, past due, and recovery rates</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Good people management skills</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Good oral &amp; written communication</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Result-oriented and a team player</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Proactive and flexible to changes</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Values integrity at work</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Decision maker</span></li><li style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; -webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial; font-size: 14px;">Trustworthy</span></li></ul>