SCCM Administrator
Summary
L1 endpoint-management administrator providing day-to-day support for SCCM/MECM and Microsoft Intune in Bengaluru: deploying software and Windows patches, monitoring compliance and client health, troubleshooting client/MDM and Autopilot issues, and managing Windows 10/11 devices while escalating complex cases to L2/L3.
Key Responsibilities
-Provide L1 support for SCCM/MECM and Microsoft Intune environments.
- Monitor SCCM and Intune consoles for alerts, device compliance, and client health.
-Deploy software, applications, and Windows updates using SCCM and Intune.
-Troubleshoot SCCM client installation, Intune enrollment, and MDM-related issues.
-Support Windows Autopilot device provisioning and enrollment activities.
-Manage Windows 10/11 endpoint devices through SCCM and Intune.
-Perform patch deployment and monitor compliance reports.
- Resolve endpoint configuration, policy, and application deployment issues.
-Handle incidents, service requests, and user queries within SLA.
- Escalate complex issues to L2/L3 support teams.
-Maintain technical documentation, SOPs, and knowledge base articles.
-Generate operational reports related to patch compliance, software deployment, and device inventory.