SCCM Administrator
JOB DUTIES:
-Second-level professional technical support and primarily responsible for resolving complex technical issues.
-Serves as escalation point for other technical support staff in subject matter areas.
-Develop, refine and support deployment processes for operating systems and software package distributions to end computing devices.
-Ensure technology implementations meet business needs and goals, fulfills user requirements and continually identify and resolve system issues.
-Collaborate with Service Directors, Line Managers and team on process improvements.
-Conduct analysis on ticket trends and/or service metrics to recommend improvement and often lead the implementation process.
-Work with IT professionals and end users to assess system and training needs for applications and packages supported.
-Create, coordinate, and conduct IT training and educational programs for IT professionals.
-Develop and implement documentation policies as well as standards and procedures.
-Develop comprehensive test plans and ensure they are thoroughly analyzed to provide information for process improvement.
-Participate in service staff team meetings; bring and present on current EUS challenges and provide solutions.
-Research and participate in relevant training opportunities and resources to stay current on workstation support technologies and industry developments.
-Accurately track and report effort spent on assigned services.
REQUIRED QUALIFICATIONS:
-BA/BS degree in a related field and two (2) years of related work experience or four (4) years of related experience with a non-related degree.
-Experience with development and distribution of software packages and operating systems to end devices utilizing Microsoft ConfigMgr (SCCM).
-Scripting experience with one or more of the following: Visual Basic (VB), Powershell, Python, Perl, JavaScript or batch.
-Experience supporting multiple operating systems
-Experience installing, configuring and troubleshooting a variety of applications (resident and virtual) as requested by customer.
PREFERRED QUALIFICATIONS:
-Experience utilizing tools for monitoring and reporting metrics within a computer management and software development and delivery environment; focusing on performance, capacity, optimization and areas of expansion.
-Experience managing organizational units within an Active Directory Domain Services.
-Experience utilizing Microsoft App-V, JAMF Casper, Citrix XenDesktop or XenApp.
-Familiarity with ITIL good practices and procedures.
-Ability to address advanced technical enhancements and requests for service.
-Excellent problem solving, organization, presentation and interpersonal communication skills.
-Excellent Customer service and organizational skills
-Excellent verbal and written communication skills.
-Excellent trending and data analysis skills.
-High energy and team focused personality.
Regards,
Praveen,
Technical Recruiter,
830 Stewart DR, Suite # 241 Sunnyvale, CA-94085
Office: (408)-496-3744. |Fax: 408-716-2410
Email: [email protected] |Web: www.svtechsystems.com
Gtalk: [email protected]
www.linkedin.com/in/praveenusitrecruiter/