Scheduler, Customer Success

• Coordinate and manage deposition scheduling requests, ensuring all logistical details are accurate and confirmed with clients and relevant service providers.
• Handle complex, high-priority scheduling and rescheduling requests, adapting quickly to changing circumstances while minimizing disruption and keeping all parties informed.
• Maintain detailed records of client preferences and communicate relevant requirements to internal teams to deliver a personalized, high-quality service experience.
• Provide administrative support to Account Managers, including processing client requests, coordinating new jobs and services, managing exhibits, and addressing pre-deposition requirements.
• Monitor and triage incoming requests through Zendesk, directing inquiries to the appropriate operations team or Account Manager for timely resolution.
• Communicate proactively with clients to confirm scheduling details, address questions, provide updates, and ensure expectations are clearly understood.
• Manage challenging client interactions professionally, de-escalating concerns when possible and escalating more complex issues to the Scheduling Manager when appropriate.
• Collaborate with Account Management, Scheduling, and Operations teams to coordinate resources, resolve scheduling conflicts, and meet client needs.
• Maintain accurate and organized documentation across scheduling systems and other cloud-based applications.
• Balance multiple competing priorities while meeting service expectations, maintaining accuracy, and supporting efficient day-to-day operations.
• Identify potential scheduling issues and communicate them promptly to minimize delays and maintain service quality.
• Contribute to continuous improvement by adapting to new systems, following established processes, and supporting the team's evolving operational needs.

Requirements

• At least two years of experience in administrative support, coordination, or operational assistance, preferably within a court reporting agency, law firm, or legal services organization.
• Strong organizational and time-management skills, with the ability to prioritize competing requests, manage multiple deadlines, and remain productive in a fast-paced environment.
• Excellent written and verbal communication skills, including active listening and the ability to communicate professionally with clients, colleagues, and external service providers.
• Strong attention to detail and the ability to manage complex, process-driven tasks efficiently while maintaining accurate records.
• Proficiency with technology, business software, and cloud-based applications; experience with Google Workspace and Slack is preferred.
• Ability to learn new systems, tools, and procedures quickly and apply them effectively in daily operations.
• Demonstrated integrity and discretion when handling confidential client information, sensitive documents, and legal-service-related communications.
• Strong customer service skills, with the ability to build trust, manage expectations, and deliver a responsive, personalized client experience.
• Sound judgment and problem-solving skills, including the ability to resolve routine scheduling issues independently and recognize when escalation is necessary.
• Flexibility and adaptability when priorities change or situations involve ambiguity, while maintaining professionalism and organization.
• A collaborative mindset and willingness to work closely with Account Managers, Scheduling Managers, and cross-functional operations teams.
• Enthusiasm for working in a fast-paced, growing technology company, with a proactive attitude toward learning, professional development, and career growth.
• Location and schedule requirement: Must reside in the Pacific, Mountain, or Central Time Zone and be available to work either 9:00 AM–5:30 PM Pacific Time or 10:00 AM–6:30 PM Pacific Time.

Benefits

• Competitive hourly pay: $20–$27 per hour.
• Medical coverage: Company-sponsored healthcare plans for employees and eligible dependents.
• Dental and vision insurance: Comprehensive coverage options to support employee and family well-being.
• Wellness and mental health benefits: Shared wellness resources and mental health benefits available to employees and their families.
• Flexible paid time off: A flexible PTO policy designed to support work-life balance.
• Equity opportunities: Eligibility for equity options, allowing employees to participate in the company's long-term growth.
• Home office support: Home office setup assistance to help create a productive remote workspace.
• Monthly connectivity stipend: Financial support for internet and phone expenses.
• Remote work flexibility: Work from home within the United States, provided you meet the required time-zone and scheduling conditions.
• Growth opportunities: The chance to develop your skills and grow professionally within a fast-moving technology business.
• Collaborative team culture: Work alongside customer-focused professionals committed to delivering reliable, high-quality service.
• Meaningful client impact: Help law firms and legal professionals coordinate essential deposition services through dependable scheduling and responsive support.