Scheduler

Title:	Medical Scheduler
Location:	In-Office – Raleigh, NC
Department:	Raleigh Medical Group, P.A.
Shift:	Monday - Friday 7:30AM – 4:00PM

Scheduler
Raleigh, NC | In-Office

Help create a positive patient experience from the very first phone call.

Raleigh Medical Group. PA is seeking a Scheduler to join our growing team. As the first point of contact for many patients, the Scheduler plays a vital role in delivering exceptional customer service, coordinating appointments, and ensuring accurate patient information is maintained.

If you enjoy helping people, thrive in a fast-paced environment, and have experience in a medical office setting, this is an excellent opportunity to support quality patient care and clinic operations.

Key Responsibilities

• Answer incoming telephone calls promptly, professionally, and courteously
• Schedule, reschedule, and cancel patient appointments according to provider schedules and practice guidelines
• Return patient calls and respond to inquiries in a timely manner
• Enter and update patient demographic and insurance information accurately
• Verify insurance eligibility using approved verification systems
• Process patient requests received through the patient portal, website, and other communication channels
• Route new patient appointment requests to the appropriate provider through the electronic health record (EHR)
• Forward prescription refill requests to the appropriate clinical staff through the EHR
• Coordinate patient appointments affected by provider schedule changes
• Maintain patient confidentiality and comply with HIPAA requirements
• Collaborate with providers, nurses, and support staff to promote a patient-centered care experience
• Participate in departmental meetings, training programs, and customer service initiatives
• Follow Raleigh Medical Group policies, procedures, and compliance requirements
• Perform other duties as assigned

Qualifications Required:

• High school diploma or equivalent
• Minimum of two (2) years of medical scheduling experience
• Minimum of two (2) years of experience using Athena EHR
• Knowledge of medical terminology
• Strong customer service and communication skills
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong attention to detail and organizational skills

Qualifications Preferred:

• Bilingual (English/Spanish) preferred
• Previous medical scheduling experience

Why Join Raleigh Medical Group?

• Established, physician-led private practice
• Supportive and collaborative team environment
• Opportunity to make a meaningful impact on the patient experience

We Offer Our Valued Employees

• Group Health, Dental, and Vision coverage

• FSA and HSA options

• Generous Paid Time Off (PTO)

• 401(k) Retirement Plan with employer matching

• Company-paid Life, Short-Term and Long-Term Disability

• Competitive pay

EEO Statement:

Raleigh Medical Group, PA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.