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Global Channel Management

Open 144d

Scheduling coordinator

Posted Updated 2 views
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Description

Scheduling Coordinator with Associate's Degree or Bachelor's degree preferred.3-5 yrs


Scheduling Coordinator requires:

  • Customer service
  • Construction experience a plus,
  • all Microsoft office programs a must
  • Oracle

Scheduling Coordinator duties:


  • Utilize
    the automated scheduler functionality in Oracle (ACE) and assign the
    service call to the optimal technician based on skills, territories,
    customer preferred technician (if applicable), availability of the
    technician, service contract response time, criticality of the call and
    proximity to the customer
  • Communicate and resolve issues with
    customers and personnel regarding the scheduling of service repair
    work. Alert management of potential problems resulting from customer or
    field complaints and work to resolve.

$23/hr

3 MONTHS

Skills

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