Scheduling Coordinator: Service - First Texas Honda

The Continental Automotive Group is an exceptional place to be, and lucky for you, we're recruiting! We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.

This position offices out of Austin, TX, however our team enjoys working from home perks as well. After thorough training, enjoy in-office, or hybrid (remote/office) work for employees living in the state of Texas.

Check out our Transformational Not Transactional Culture! #TNT

Responsibilities/Competencies include but are not limited to:

• Genuine desire to create a world-class experience for customers/co-workers
• Desire and ability to work autonomously (4 T’s: Task, Time, Technique, and Team)
• Polished, professional, and positive phone and email communication skills
• Handling and responding promptly to incoming calls, emails, texts, and online chats
• Communicating with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations
• Handle customer concerns with patience and professionalism. This role requires the ability to de-escalate upset customers, provide proactive and creative solutions, and resolve issues efficiently to minimize management involvement.
• Complete required outbound calls daily (missed appointments, recalls, customer lists)
• Achieve and maintain Honda certification
• Engaged participation in developmental growth (i.e, trainings, peer shadowing, book club)

Do you possess the personal qualities listed? If so, then you might be just who we're looking for!

Skills:

• Basic computer abilities (quickly learn different software, basic spreadsheet use, Google Docs, Google Sheets, etc.)
• Moderate understanding of web browser functions
• Must be able to type at 45+ WPM (no looking at your hands as you type!)
• Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly
• English/Spanish bilingualism preferred - must be comfortable reading/speaking Spanish
• Prior relevant hands-on experience with CRM/DMS scheduling software, sales, service, or phone systems is always a bonus
• Must have held a valid driver's license for at least 1 year
• Must be at least 18 years of age to be considered

Schedule:

• Multiple shifts available between hours of operation: Monday-Friday, 7am-7pm. Saturday 7am-6pm, Sunday 8am-3pm.
• Coordinators can expect a permanent but flexible schedule, with 2 days off a week, ability to work 1 weekend day.
• This is a full-time position. We're extremely accommodating in granting our employees days off when advance notice is given.
• Note: In-Office for the first 90 days, hybrid will be offered after training is completed

What to Expect:

• We believe in self-development, often encouraging one another to be our best. There is a positive culture with attentive and supportive management. We strive to set all employees up for success.

Compensation:

• $22 per hour base + $1.00 for bilingual differential, total hourly rate of $23.00 per hour

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

1. We do what we say we're going to do
2. We encourage and support each other
3. We're committed to continuous growth