Scheduling/Dispatch Coordinator

Position Summary:

The role of the Scheduling and Dispatch Coordinator is to provide scheduling and dispatch support to branch office. Opening and scheduling service jobs for the local technicians, as well as interfacing with customers and customer service to ensure proper customer response.

Essential Job Functions:

Scheduling/Dispatch:

• Open, schedule, and organize jobs for the Tech
• Daily dispatch of Field Service for the branch
• Coordinate technician workload to complete all necessary work daily, weekly and monthly
• ATC oil sample online submittal
• Receive packing slips scan and send to RGI, filing of shipment slips for the Branch
• Updates GP and ensures Outlook calendar is correct with jobs scheduled
• Coordinate with Technicians to ensure exceptional customer service
• Ensure top branch acct’s interface with customers informs them on status of orders and ETA of work to be done.
• Duties will include but are not limited to coordinating daily, weekly and monthly service work for Service, Planned Maintenance, and information to the customer in regard to updates on Quoted Service scheduling, Warranties, and registration of generators.
• Serve as backup to service coordinator
• Audit open service call report and take proper action

Trouble calls:

• Answer service customer calls for the branch office
• Arrange dispatch for trouble calls using tools to assign proper technician and timely response.
• Schedule or dispatch Technicians to appropriate locations, according to customer requests, specifications, or needs.
• Collect all repay customer payment info

Additional Responsibilities:

• Update Service Contracts and Dispatch Cards as necessary range of responsibility are ALL customers starting with A through K.
• Ordering parts and informing customers on the ETA and forecasting work to be done.
• Update all pertinent customer information.