Scheduling Specialist - Surgery - Hospital - Tulsa

MINIMUM QUALIFICATIONS

Education- A High School Diploma or GED equivalent is required. Completion of a program or training in Medical Technology or a related field is required.

Experience – A minimum of one (1) year relevant experience in customer service, healthcare settings, or related field required.

Licenses & Certification –

Knowledge & Skills –

1. Communication: Strong verbal and written communication skills to interact with patients and staff.

2. Customer Service: Empathy and patience to handle patient inquiries and concerns.

3. Computer Skills: Proficiency in using electronic records systems and other relevant software.

4. Medical Terminology: Knowledge of basic medical terminology to accurately communicate patient information.

5. Attention to Detail: Accuracy in recording and verifying patient information.

6. Problem-Solving: Ability to handle patient inquiries and resolve issues.

7. Time Management: Ability to manage a busy schedule and prioritize tasks effectively.

8. HIPAA Compliance: Understanding of HIPAA regulations and patient privacy.

JOB SUMMARY

The Surgery Scheduling Specialist serves as the front-line for patient interaction within the surgery service line, coordinator case requests, and communicating and coordinating surgery appointments with clinical details to MCNDH surgical patients. They gather patient information, answer questions, and ensure a smooth and efficient patient experience.

WORK ENVIRONMENT

Work is performed in a hospital and ambulatory health care setting. Risk of exposure to infections disease does exist.

PHYSICAL DEMANDS

Performance of duties require being seated for long periods, entering EMR data, initiating and receiving telephone communication with patients and the clinical team, and the demands of normal office work.

ESSENTIAL FUNCTIONS

Satisfactory job performance will be determined by successful execution of the following:

1. The Surgery Scheduling Specialists are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, obtaining necessary authorizations, receiving and processing physician orders, while providing excellent customer service. Schedule and confirm patient appointments. Coordinate with medical staff to ensure timely and efficient scheduling. Manage appointment cancellations and rescheduling as needed. Operates the telephone to relay incoming calls as applicable. They are to adhere to policies and provide excellent customer service in these interactions with appropriate level of compassion.

2. Effectively manage time and prioritize tasks to maximize productivity.

3. Provide support to colleagues to foster a positive work environment.

4. Consistently adheres to all department policies and procedures.

5. Collaborate seamlessly with other clinical and non-clinical support teams and resolves issues while delivering high-level personalized service.