Scheduling Support Specialist-FT
Are you a people person who enjoys helping others and thrives in a fast-paced healthcare environment? Do you enjoy working with patients over the phone, staying organized, and being part of a team? If you’re calm under pressure, detail-oriented, and committed to providing excellent customer service, we’d love to have you join our team!
Elite Sports Medicine + Orthopedics is looking for a Scheduling Support Specialist to join our team at our Midtown location.
This is a full-time, Monday–Friday position, with hours scheduled between 7:00 AM and 5:00 PM. No weekends!
What You'll Do
As a Scheduling Support Specialist, you’ll play an important role in helping patients get the care they need while providing exceptional service to our patients, providers, and referring physicians.
Key responsibilities include:
- Provide a high level of customer service to patients, colleagues, and referring physicians
- Answer incoming calls and return voicemails in a timely manner
- Schedule new and established patients for appointments with our providers
- Follow provider-specific scripts, scheduling protocols, and procedures
- Stay up to date on provider contracts and scheduling requirements
- Review patient information to ensure all necessary documentation is available prior to treatment
- Request and obtain records and other required information from hospitals, referring physicians, and other healthcare providers
- Assist with obtaining referring records, demographic information, insurance information, imaging discs, and other necessary documentation
- Copy, scan, and send applicable medical records and documentation
- Communicate professionally and effectively with patients and healthcare professionals
- Work collaboratively with the scheduling and clinical teams to ensure a smooth patient experience
What We're Looking For
The ideal candidate is someone who:
- Enjoys helping and communicating with people
- Provides excellent customer service
- Remains calm and professional in a fast-paced environment
- Is highly organized and attentive to detail
- Can effectively manage multiple tasks and priorities
- Works well independently and as part of a team
- Is comfortable communicating with patients and healthcare providers by phone
Additional Responsibilities
- Maintain patient confidentiality and comply with HIPAA, OSHA, and all applicable regulatory and company requirements
- Complete all required annual training programs
- Attend meetings as requested
- Follow the Team Member Handbook and company policies and procedures
- Perform other duties and projects as assigned by the supervisor