Scheduling Systems Administrator

The Opportunity:
We are currently looking to fill a part-time 6-month contract Scheduling Systems Administrator position in our regional office, Chatham Ontario.
Salary: $21.90 per hour.
Hours: up to 20 hours per week.
Schedule: Mornings 9am-1pm, with some flexibility to accommodate program scheduling needs.

Responsibilities:

Using the electronic Quatro Scheduling system, the SDW will develop and revise ongoing master schedules for both clients and staff in accordance with the clients' service and budgeted hours.
Complete/revise block schedules and complete call-ins as required
Respond to client and staff calls in a timely manner, reporting any concerns/issues to the Service Manager
Ensure client-focused service delivery and refer service complaints to supervisor for follow-up.
Carrying the after-hours phone based on a rotating on-call schedule to cover evenings and weekends for clients and staff.
Additional related responsibilities as required.

Qualifications:

High School Graduate or equivalent
Ability to take initiative, multitask, and work under pressure within deadlines
Demonstrated proficiency with computer hardware and software including MS Office, Navision and Quatro or equivalent scheduling system
Excellent telephone manner and customer service skills
Flexible to changing demands of the job
Excellent interpersonal skills, communication skills, and math accuracy
Excellent writing and proofing skills; exceptional organizational skills
Scheduling experience an asset