Scientific Customer Service Representative
Kimball Physics Scientific Customer Service Representative
Are you looking to work with professional and creative co-workers to advance humankind by doing good physics while having fun?
Kimball Physics, Inc. is in Wilton NH, surrounded by rolling hills, deep woods, quiet ponds, hiking trails, and a field of blueberry bushes. We have a friendly work environment, generous benefits, and are currently looking for a Scientific Customer Service Representative to join our team.
Scientific Customer Service Representative Position
Duties
- Answer customer questions specific to product specifications and applications
- Develop customer relationships through pro-active communication and an understanding of our products and their requirements
- Enter and monitor both simple and complex quotes and orders into our ERP system
- Respond to customer inquiries regarding quotes, orders, lead times, and status
- Proactively communicate delays, product updates, and shipment tracking to customers.
- Ability to collaborate with all internal departments as needed, specifically with engineers, physicists, and supply chain
- Collaborate with other departments to process customer returns and repair requests
- Maintain accurate and up-to-date details of customer interactions and follow-ups.
- Maintain accurate and up-to-date customer data.
- Performs other duties as assigned.
Required Skills/Abilities
- Solid verbal and written communication skills,
- Ability to be prompt, accurate and consistent
- Strong interpersonal skills.
- A Service-First mindset with focus on problem-solving and long-term client satisfaction
- Proficiency in Microsoft Office and CRM systems, SAP is preferred.
- Strong attention to detail and data entry skills.
- Ability to multitask, prioritize and manage time effectively.
- Self-motivated with the ability to work independently or on a cross-functional team
Preferred Skills/Abilities
- Prior customer service experience in high-tech manufacturing or scientific instrumentation industries.
- Strong Technical skills, preferred
Minimum Education and Experience
- Bachelor's degree or equivalent. Technical training a plus.
- 2 years of Customer Service experience.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Occasionally must be able to lift and/or carry up to 15 pounds.