Scott Dunn Private - Private Travel Manager - New York, NY
Description
Private Travel Manager
Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world’s most beautiful destinations.
Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.
Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.
To learn more about Scott Dunn, please click HERE
About The Opportunity
Key Responsibilities
- Build and grow a portfolio of Scott Dunn Private members through proactive outreach, relationship management, and personalized engagement.
- Deliver a high volume of personalized outbound calls, emails, and in-person meetings to activate prospects and reengage members.
- Convert member interest into enquiries, quotations, and confirmed bookings.
- Achieve individual sales targets including booking volume, total travel value (TTV), gross profit, and average booking value.
- Develop and execute annual outreach and engagement plans for members and prospects.
- Partner with Marketing and global teams to identify new business opportunities, partnerships, events, and sponsorship initiatives.
- Increase member retention, booking frequency, and annual spend through strategic relationship management.
- Design and present highly tailored luxury travel itineraries aligned to member preferences, interests, and aspirations.
- Take ownership of the end-to-end sales and booking process for member travel within destination expertise areas.
- Collaborate with destination experts and destination managers to deliver exceptional travel experiences and memorable moments.
- Proactively plan and map members' annual travel portfolios to identify future travel opportunities.
- Act as the dedicated point of contact for members before, during, and after every trip.
- Develop and maintain personalized communication plans for each member.
- Accurately capture and update member preferences and profile information within company systems.
- Resolve member concerns and complaints promptly while coordinating appropriate recovery solutions.
- Partner with Guest Relations, Travel Consultants, SDP Assistants, and Sales Support teams to deliver exceptional member experiences.
- Ensure accurate and timely completion of all travel documentation.
- Support members throughout their travel journey, including coordination with out-of-hours coverage as required.
- Other duties and tasks as assigned
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
- Extensive luxury travel sales experience with a proven record of meeting and exceeding revenue targets.
- Demonstrated success building and managing long-term, high-value client relationships.
- Experience working with ultra-high-net-worth individuals and understanding their unique expectations.
- Strong consultative sales skills with the ability to balance commercial goals and exceptional service delivery.
- Excellent interpersonal, communication, presentation, and relationship-building skills.
- Articulate, confident, and professional communication style.
- Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
- Extensive global destination knowledge and passion for luxury travel.
- Experience creating bespoke travel itineraries and delivering personalized travel solutions.
- Ability to collaborate effectively with cross-functional teams.
- Comfortable conducting in-person meetings and client engagement activities.
- Ability to work in a hybrid environment with a minimum of three days per week in office.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
Location – New York, New York
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $80,000.00 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. The annual salary range listed represents the total compensation package, excluding benefits.
As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business
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