Scrum Master

Scrum Master

Role Overview

As a Scrum Master, you will lead and support multiple Scrum teams responsible for delivering solutions on the ServiceNow platform. The teams focus on maximizing the use of Out-of-the-Box (OOTB) ServiceNow capabilities, minimizing customizations, and delivering seamless integrations with internal and external systems.

You will act as a servant leader, facilitator, coach, and change agent, enabling teams to deliver high-quality business value while continuously improving Agile maturity, team performance, and delivery predictability. You will foster a culture of collaboration, transparency, accountability, and continuous improvement while ensuring adherence to Scrum and Agile principles.

Key Responsibilities

Agile Delivery & Facilitation

• Facilitate Scrum ceremonies including Sprint Planning, Daily Scrum, Sprint Review, Retrospectives, Backlog Refinement, and Scrum of Scrums (SoS).
  
• Support teams in achieving Sprint Goals and delivering high-quality increments aligned with the Definition of Done (DoD).
  
• Promote Agile values, principles, and continuous improvement practices.
  

Team Coaching & Leadership

• Coach and mentor teams to become self-organized and high-performing.
  
• Foster collaboration, accountability, transparency, and a culture of continuous learning.
  
• Remove impediments and facilitate resolution of conflicts and delivery challenges.
  

Product Owner & Stakeholder Support

• Support Product Owners in Product Goal definition, backlog management, and prioritization.
  
• Ensure backlog items are clear, refined, and well understood by the team.
  
• Facilitate effective collaboration between teams, stakeholders, and business partners.
  

Metrics & Continuous Improvement

• Monitor and report Agile metrics and derive meaningful actions to improve performance and delivery predictability.
  
• Drive retrospective actions and improvement initiatives.
  

Required Qualifications

• Overall 10+ years of IT Software industry experience and actively playing the role of a Scrum Master is must
  
• Must have worked with one of the Tools like JIRA, ServiceNow Agile, Azure DevOps.. etc
  
• Prior experience in Software Development Life Cycle of 3-5 years.
  
• Involved in applying Scrum principles, practices, and theory
  
• Experience as a Team Leader and coaching, training, or developing teams
  
• Excellent communication and facilitation skills with the ability to engage both technical and non-technical stakeholders.
  

Preferred Qualifications

• Prior experience as Scrum Master for a software development team
  
• Experience in managing multiple Scrum teams simultaneously.
  
• ServiceNow knowledge
  
• Knowledge & experience of SAFe is good to have.