Scrum Master
Salary: ₱100,000 – ₱130,000 per month
About the role
North America Outsourcing is expanding its digital, automation, and AI-enabled capabilities to improve colleague and client experiences, strengthen operational efficiency, and support business growth. We are seeking an experienced Scrum Master to support one or more agile product teams delivering software, automation, and AI-enabled solutions. The role does not require deep AI expertise. Success will come from enabling effective software delivery, improving predictability, removing impediments, and helping technical and business specialists work together to deliver high-quality outcomes.
The Scrum Master is a servant leader and delivery enabler who helps teams apply agile principles effectively in a complex and evolving technology environment. You will create transparency around progress and risk, facilitate alignment, support continuous improvement, and help establish the conditions for sustainable delivery. You will work closely with Product Owners, engineers, quality specialists, architects, operations colleagues, and business stakeholders while keeping product and technical accountabilities with the appropriate owners.
Key responsibilities
Facilitate Scrum events, including Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Backlog Refinement.
Coach teams on Scrum principles, agile ways of working, self-management, and continuous improvement.
Help teams establish effective working agreements and maintain a collaborative, transparent, and accountable delivery culture.
Support Product Owners in maintaining a clear, prioritized, and sufficiently refined backlog aligned with business objectives.
Promote small, usable increments and regular feedback rather than activity-based delivery or status-only reporting.
Enable teams to deliver software solutions predictably and sustainably while maintaining appropriate quality standards.
Identify, manage, and help remove impediments affecting team performance and delivery commitments.
Make risks, assumptions, dependencies, and delivery constraints visible, and facilitate timely decisions and escalation when required.
Provide stakeholders with clear visibility into progress, priorities, delivery forecasts, risks, and outcomes.
Facilitate delivery activities for teams building software, workflow automation, and AI-enabled solutions.
About you
At least 3 years of experience as a Scrum Master or Agile Delivery Lead supporting software development or digital product teams.
Practical knowledge of Scrum principles and agile software delivery practices.
Experience facilitating cross-functional teams through Scrum events and iterative delivery.
Experience identifying and managing risks, dependencies, impediments, and stakeholder expectations.
Ability to influence teams and stakeholders without direct authority.
Experience working with distributed or global teams.
Strong communication, facilitation, coaching, relationship management, and problem-solving skills.
Experience using Jira, Confluence, Azure DevOps, or comparable delivery management tools.
Curiosity and willingness to learn about emerging technologies, including AI-enabled capabilities and automation platforms.
Ability to work a schedule that provides meaningful overlap with North America business and technology partners.