Scrum Master

Summary/Objective

Are you looking to work at a high growth, innovative, and purpose driven FinTech company? If so, you’ll love Paymentus. Recognized by Deloitte as one of the fastest growing companies in North America, Paymentus is the premier provider of innovative, reliable, and secure electronic bill payment and presentment for more than 1700 clients.

We are a SaaS provider that enables banks and credit unions to help their customers simplify their financial lives. We do that by making it easier for consumers and businesses to pay bills, plus move and manage money to achieve strong financial health. We continually build upon a massively scalable platform, supporting thousands of businesses and millions of transactions on a daily basis. We’re looking for high performers to join our team who excel in their expertise and who can transform plans into action. You’ll have the opportunity to grow in an environment where intelligence, innovation, and leadership are valued and rewarded.

Essential Functions/ Responsibilities

• Manage and deliver multiple software development projects utilizing agile approaches such as Scrum, Scrumban, and Kanban, while working with cross functional teams
• Understand high-level technical requirements and be able to facilitate communication, conflict resolution and drive decisions on appropriate solutions
• Establish and maintain effective working relationships with all leads in the different lines of services
• Take responsibility for successful delivery in close collaboration with Delivery Leads from a variety of service lines.
• Develop and maintain effective working relationships with Project Managers, Development Leads, Technical Architects, Product Owners, Account Managers, Product Support, Architects and Team Leads for requirements, deliveries, and timelines
• Lead, anticipate, and resolve risks and issues, track progress against milestones and deadlines
• Help teams proactively identify impediments, recommend, and assist in providing solutions to remove impediments
• Ensure milestones are reached and deadlines are met throughout SDLC and/or project lifecycle
• Oversee design, development, testing, and delivery of software solutions
• Ensure teams maintain focus on quality and continuous delivery of business value
• Organize and facilitate daily stand-ups, retrospectives, sprint and release planning, demos, burn down tracking and meetings to monitor product/project progress and resolve any issues the teams may be experiencing
• Organizes and facilitate status meetings to stakeholders and key personnel
• Shape team behavior through excellent management via best practices
• Document progress and communicate to upper management and stakeholders
• Coach teams and stakeholders on how to use Agile/Scrum practices at a pace that is sustainable and comfortable for the team and organization
• Continuously identify and adopt agile best practices that improve team velocity and effectiveness.
• Coach and mentor to team members and technical staff on their assigned project tasks.
• Establish & enhance intake & delivery pipelines
• Establish key performance dashboards to measure velocity & delivery metrics

Education and Experience

• Bachelor’s degree in Computer Science, Information Technology or related field required
• 3+ years of experience as a Scrum Master in an agile team required
• Minimum 3 years’ experience in the Software and Information Technology (IT) project management
• 2+ years of experience working with offshore development and / or remote software development teams
• Experience using Jira, Confluence, Jira Dashboards and Bit bucket
• Knowledge of Software Development Lifecycle (SDLC) and Continuous Integration/Continuous Delivery (CI/CD) a plus
• Scrum Alliance CSM or PMI’s Agile Certified Professional - strongly preferred
• Demonstrate excellent work ethics in a fast-paced tech environment.
• Excellent communication skills in English (spoken and written)

Nice to Have

• Experience in the Fintech Industry
• Knowledge of JavaScript libraries (such as jQuery, React.js) and frameworks (such as Angular, Vue, ExtJS)
• Knowledge of relational and No-SQL databases

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

This role requires sitting or standing at a computer workstation.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 40 hours a week. Occasional evening and weekend work may be required as job duties demand.

Travel

No travel required for this role.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.