Scrum Master

About Us

At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we've been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.

If you're passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.

Job Summary

• Serve as the liaison between the business (represented by the Product Owner) and the Agile software development team. Help the team reach peak productivity by working with team members, resolving impediments blocking a team, and helping to track their progress. Play a critical role in the adoption of Scrum and other Agile development practices by the organization.

Responsibilities

• Organize and facilitate planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings

• Serve as the team’s radiator, ensuring necessary internal and external communication, while improving overall transparency

• Ensure the development teams are practicing the core Agile values, practices and principles of collaboration, prioritization, team accountability, and visibility

• Look for avenues to increase the productivity effectiveness of the teams in any way possible

• Assist team with making appropriate commitments through story selection, task definition

• Add value to the team and organization and coach the team up

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Ability to demonstrate capacity in airport/airline operations, airport finances, contracts, and high regard for interpersonal relationships

• Ability to produce working contracts among different stakeholders such as definition of done, scope lock, acceptance of work etc.

• Skilled in strong organization and communication

• Skilled in utilizing strong problem-solving in an unstructured environment as a self-starter

• Skilled in planning, preparing for, and leading meetings

• Ability to demonstrate and maintain an extremely high regard for confidential and sensitive information

• Skilled in SAFe

• Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training

• Required: Intermediate-level experience, fully functioning broad knowledge in:
  • Scrum framework and Kanban methods
  • Velocity and flow metrics
  • Techniques for increasing team effectiveness
• 2-5 years of relevant work-related experience

• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Ability to work extended hours as needed