Scrum Master

Scrum Facilitation

• Facilitate all Scrum ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives) for one or more delivery teams

• Maintain and groom the product backlog in collaboration with Product Managers

• Ensure transparency of project status through updated boards, burndown charts, and RAG status reporting

• Track and report sprint progress, velocity, and team health metrics to the Delivery Manager

Cross-Team & Portfolio Coordination

• Coordinate dependencies and handoffs across multiple projects/products running in parallel

• Identify, escalate, and help resolve blockers, particularly where shared resources (e.g., design, QA) are involved

• Support forward planning (e.g., 2-month rolling delivery plans) so teams can anticipate workload and avoid last-minute crunches

• Flag capacity or workload risks early and propose mitigation options to the Delivery Manager

• Contribute input to portfolio-level reporting, consolidating status across the teams they support

Coaching & Process Improvement

• Coach team members, Product Owners, and new team members on Agile/Scrum principles

• Continuously identify opportunities to improve team processes, ceremonies, and ways of working

• Champion a collaborative, self-organizing team culture

• Support onboarding of new team members into Agile ways of working

Stakeholder Management

• Act as the main point of contact between the delivery team and Product Managers on day-to-day execution matters

• Communicate risks, blockers, and status changes clearly and proactively to relevant stakeholders

• Represent the team in cross-functional planning or alignment sessions as needed

Requirements

• Requirements

  • ~4 years of experience as a Scrum Master or in a similar Agile delivery role

  • Solid understanding of Scrum, Kanban, and hybrid Agile frameworks

  • Experience managing or supporting multiple concurrent projects/products

  • Strong facilitation, conflict-resolution, and stakeholder communication skills

  • Familiarity with Agile tools (Jira, Azure DevOps, Trello, or similar)

  • Scrum Master certification (CSM, PSM I/II, or equivalent) preferred

  • Fluency in Arabic and English (written and spoken)

  • Comfortable working with distributed, cross-functional teams (design, product, engineering)

  Nice to Have

  • Experience in digital product revamps or fintech/tech-enabled service platforms

  • Exposure to portfolio-level reporting (RAG status, risk registers)

  • Experience supporting more than one team or project simultaneously