Scrum Master - Top financial institution
Summary
Scrum Master for a leading insurance/financial group in Central, Hong Kong, coaching cross-functional teams and facilitating Agile ceremonies for underwriting, claims, and policy management platforms. Requires 3–5+ years as a Scrum Master in insurance or financial services, plus Agile tooling experience (Jira, Confluence, Azure DevOps, Miro).
About Us
By transforming the way people protect what matters most. As a leading group, we combine modern digital solutions with trusted financial protection. We are looking for an experienced Scrum Master to empower our cross-functional engineering and product teams to deliver high-value, scalable solutions across our underwriting, claims, and policy management platforms.
The Role
As a Scrum Master , you will serve as a servant leader and coach for your team. You will facilitate Agile ceremonies, remove impediments, and foster an environment of continuous improvement and transparent collaboration. You will work closely with Product Owners, Business Analysts, and IT teams to ensure delivery aligns with business priorities while adhering to insurance regulatory and compliance standards.
Key Responsibilities
Agile Facilitation & Coaching
Lead daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
Guide the team on Agile/Scrum best practices, helping them self-organize and mature their delivery framework.
Coach the Product Owner in effective backlog management, feature prioritization, and user story refinement.
Team Enablement & Impediment Removal
Identify, track, and resolve blockers, dependencies, and team friction points.
Protect the development team from external disruptions and scope creep during active sprints.
Foster an environment of psychological safety, accountability, and continuous learning.
Strategic & Operational Alignment
Track and report team metrics (velocity, burn-down/burn-up charts, throughput) to promote data-driven decision-making.
Coordinate with other Scrum Masters and Release Train Engineers (RTEs) on cross-system dependencies across policy, claims, and billing engines.
Ensure team deliverables align with regulatory, risk management, and insurance compliance standards.
Qualifications & Experience
Requirements
Experience: 3–5+ years of experience operating as a Scrum Master within software delivery or digital transformation environments.
Domain Knowledge: Prior experience in the Insurance (P&C, Life, Health) or broader Financial Services sector.
Certifications: Certified ScrumMaster (CSM), Professional Scrum Master (PSM I/II), or SAFe Scrum Master (SSM) preferred.
Agile Tooling: Proficiency with Agile management software such as Jira, Confluence, Azure DevOps, or Miro.
Understanding of Insurance Operations: Familiarity with core insurance workflows (underwriting, policy administration, claims processing, or agent/broker portals).
Key Competencies
Strong communication, negotiation, and conflict-resolution skills.
Ability to bridge the gap between technical development teams and business/actuarial stakeholders.
Comfortable navigating regulatory constraints and governance requirements without compromising Agile agility.