SD Analyst Senior
Summary
Senior Service Desk Analyst reviews and validates utility project requests, ensuring data accuracy and feasibility to support downstream design and construction with minimal rework.
The Service Desk Analyst position focuses on the completion of tasks to support client projects and is assigned to Client teams through all phases either individually or with a Senior Service Desk Analyst. The Service Desk Analyst will work with team members to support Service Delivery. This will involve working closely on environments for the assigned Client and ticket queue(s) to ensure established Service Level Agreements are exceeded.
The Service Desk Analyst will be assigned to learn and become certified in the tasks necessary to support Provalus and their Clients.
This role focuses on intake validation, route feasibility assessment, utility conflict
identification, and design readiness to ensure downstream design and
construction activities proceed efficiently, accurately, and with minimal
rework.
Responsibilities:
•Review incoming buried drop requests for completeness, accuracy, and
readiness
•Validate customer location data, service addresses, and network connection
points
•Identify missing or conflicting information and initiate corrective follow-ups
•Identify potential obstacles such as sidewalks, driveways, road crossings,
easements, or environmental constraints Flag high-complexity scenarios (e.g.,
small business locations, legacy infrastructure) requiring additional review
The Service Desk Analyst will be assigned to learn and become certified in the tasks necessary to support Provalus and their Clients.
This role focuses on intake validation, route feasibility assessment, utility conflict
identification, and design readiness to ensure downstream design and
construction activities proceed efficiently, accurately, and with minimal
rework.
Responsibilities:
•Review incoming buried drop requests for completeness, accuracy, and
readiness
•Validate customer location data, service addresses, and network connection
points
•Identify missing or conflicting information and initiate corrective follow-ups
•Identify potential obstacles such as sidewalks, driveways, road crossings,
easements, or environmental constraints Flag high-complexity scenarios (e.g.,
small business locations, legacy infrastructure) requiring additional review