Sales Development Representative – NDIS Registration Consultancy

Position Overview

We are seeking a high-performing Sales Development Representative (SDR) to support an NDIS Registration Consultancy through fast-turnaround lead qualification, outbound calling, and appointment setting.

This is an on-site position. The successful candidate will engage Australian prospects, qualify web leads, follow up on open quotes, and book strategy calls for the Director.

Key Responsibilities

Inbound Lead Response

• Call 40 to 80 new web leads per week within 5 minutes of arrival.
  
• Respond promptly to new inbound leads and initiate qualification calls.
  

Lead Qualification and Appointment Setting

• Ask 5 script-based qualification questions.
  
• Grade leads as A, B, or C based on the established qualification process.
  
• Book A-grade prospects into 20-minute strategy calls with the Director.
  

Quote and Backlog Follow-up

• Execute phone follow-ups on open quotes according to the following schedule:
  • Day 1
    
  • Day 5
    
  • Day 8
    
  • Day 14
    
• Work through a backlog of approximately 150 older leads.
  

CRM and AI Tool Utilization

• Log every call in the browser-based CRM.
  
• Use AI tools such as ChatGPT or Claude for documentation and reporting.
  

Script Compliance

• Follow established call guardrails strictly.
  
• Do not quote exact prices.
  
• Do not name competitors.
  
• Do not reference client lists.
  

• Use only the approved pricing statement:
  

  "Most people land between two and three thousand, Simon gives you the exact number on the call."
  

Performance Targets

• Daily outbound calls: 60 to 80 dials per day
  
• Daily completed conversations: Target of 12+ completed calls per day
  
• Daily bookings: Target of 3 to 5 booked strategy calls per day
  

Working Hours and Schedule

• Shift: 8:00 AM to 6:00 PM Sydney time, Monday to Friday
  
• Schedule includes daylight saving time adjustments
  
• Lunch Break: 1:00 PM to 2:00 PM Sydney time
  
• Total Working Hours: 9 working hours per day / 45 hours per week
  
• Holidays: Australian public holidays aligned with the client's local timezone
  

Requirements

Required Qualifications and Infrastructure

Experience

• Minimum 12 months of outbound calling or appointment setting experience
  

Communication Skills

• Clear, natural spoken English
  
• Able to communicate with Australian nurses and support workers in an approachable and professional manner
  

Work Setup

• Must work on-site
  

Role Summary

This role is focused on outbound sales development, inbound lead response, lead qualification, appointment setting, quote follow-up, CRM documentation, and consistent adherence to established calling scripts and performance targets.

Benefits

• Healhy, supportive, and conducive work environment (Great Place to Work™ Certified for five consecutive years!)
  
  
• Work with an innovative company delivering cutting-edge solutions across multiple industries
  
• Lead a team in a fast-paced, high-growth environment
  
• Competitive salary with opportunities for career advancement
  
• Collaborative, forward-thinking work culture
  
• 21 leave credits plus all client-based holidays
  
• HMO coverage with dependent benefits
  
• Exposure to world-class leadership from both local and international supervisors