SDWAN Infra Operation

Description:

SDWAN L1 L2 activities

1. Monitoring & Health Checks:

Task Description Frequency Daily

• Device Reachability Check Verify all SD-WAN devices (controllers, edges, routers) are reachable via ping/SSH/SNMP
• Interface Errors Check interfaces for errors, drops, CRC issues
• Alarms & Events Review Check for any critical/major alarms on monitoring tools
• CPU/Memory Utilization Verify resource usage on all controllers and routers

2. Basic Troubleshooting & Escalation

Task Description Frequency: As needed

• Link Down / Interface Down Validate cable, SFP, and physical connectivity; escalate if persists As Needed
• Device Unreachable Ping test ? Traceroute ? Check management IP and reachability
• Config Sync Issue & escalate to L2 if template mismatch
• High CPU/Memory Alert Identify offending processes; escalate to L2

3. Operational Tasks

Task Description Frequency: Weekly

• Backup Verification Ensure SD-WAN controller configuration backups are successful
• Inventory Check Verify device count, serial numbers, and licensing
• Syslog/Logs Review Ensure logs are being forwarded correctly
• Access Verification Confirm SSH & GUI access for monitoring
• Disk Usage Check Ensure adequate storage for logs and configurations

4. Reporting

Task Description Frequency: Daily

• Daily Health Report Summary of device status, alarms, link health
• Incident Report Document incidents handled and escalation details As Occurred
• Change Activity Summary Track any configuration or firmware changes Weekly
• Performance Summary Include latency, loss, bandwidth utilization Weekly/Monthly

5. Preventive & Housekeeping

Task Description Frequency: Monthly

• Firmware Check Ensure devices are on approved software version
• Unused Interface Cleanup Disable unused interfaces for security
• System Time/NTP Sync Ensure NTP is configured properly
• Redundancy Check Verify HA for controllers and links