Sea Logistics Customer Care Expert, Import
Description
How you create impact
- Respond to customer inquiries through phone, email, and other communication channels, providing professional, timely, and customer-focused support.
- Provide accurate information and guidance regarding customer accounts, products, services, shipment status, and company processes.
- Manage and resolve escalated customer concerns with professionalism, empathy, and sound judgment to ensure a positive customer experience.
- Collaborate with Sales, Operations, Marketing, and Technical Support teams to address customer issues, improve service delivery, and enhance customer satisfaction.
- Maintain accurate and detailed documentation of customer interactions, inquiries, resolutions, and follow-up activities in company systems and databases.
What we would like you to bring
- 3+ years of experience in Sea Logistics, including operational and customer-facing responsibilities.
- Strong knowledge of sea freight operations, shipment management, documentation, and carrier processes.
- Experience managing customer relationships and serving as the primary point of contact for customer inquiries and issue resolution.
- Ability to monitor shipment allocations and proactively communicate updates, challenges, and solutions to customers.
- Experience preparing customer reports, analyzing performance metrics, and monitoring key performance indicators (KPIs).
- Strong analytical skills with the ability to interpret data and identify opportunities for service improvement.
- Experience creating and delivering customer presentations and business reviews.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with both customers and internal stakeholders.
- Proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office applications.
- Ability to manage multiple priorities and work effectively in a fast-paced, customer-focused environment.
- Strong organizational skills, attention to detail, and a proactive approach to problem solving.
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target hourly rate for this position is between $31.25 and $34.62. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.