Sea Logistics Customer Care Expert, Import
How you create impact
Act as the operational lead for key import customers, ensuring a seamless experience while balancing service excellence, commercial objectives, and process efficiency.
-
- Serve as the primary escalation point for customer needs and operational challenges.
- Strengthen customer partnerships through proactive communication and strategic support.
- Lead pricing activities, spot quote management, and commercial opportunities.
- Drive operational excellence through data accuracy, process compliance, and continuous improvement.
- Support digital adoption and automation initiatives that enhance the customer experience.
- Collaborate across teams to resolve complex issues and deliver customer-focused solutions.
- Contribute to financial performance by monitoring profitability, risk exposure, and account health.
What we would like you to bring
We're looking for a customer-focused freight forwarding professional with strong problem-solving skills and the ability to build lasting customer relationships.
- Experience in freight forwarding, preferably Sea Logistics Imports
- Strong customer service and relationship management skills
- Excellent communication and stakeholder management abilities
- Sound decision-making and problem-solving skills
- Ability to manage priorities in a fast-paced environment
- Financial awareness and commercial mindset
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-