Sea Logistics Customer Care Expert
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
- Manage and monitor export orders through the Infor Nexus platform, ensuring timely and accurate execution.
- Build and maintain strong customer relationships through proactive communication and operational support.
- Collaborate with Customer Care, Operational Care, and Sales teams to ensure service excellence and customer satisfaction.
- Resolve customer inquiries and operational issues while ensuring timely and accurate communication.
- Identify process improvement opportunities and support continuous enhancement of operational efficiency.
What we would like you to bring
- 3 to 4 years of experience in export operations or freight forwarding, preferably within Sea Logistics.
- Strong knowledge of local export processes and regulations.
- Experience working with Infor Nexus is a must.
- Advanced English proficiency (B2+ or higher), both written and spoken.
- Proactive, customer oriented, and solution driven mindset with strong communication skills.
What's in it for you
Join Kuehne+Nagel as a Sea Logistics Customer Care Expert and become part of a global organization where your expertise contributes directly to customer success and operational excellence. You will collaborate with international teams, work with innovative logistics solutions, and develop your career within one of the world's leading logistics providers.
Your career can be much more than you imagine!
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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