Sea Logistics Customer Care Specialist, Import

‎

You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features.

How you create impact

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.

What we would like you to bring

• 2–5 years’ experience in Sea Logistics / Ocean Freight / Customer Care.
• Strong Import Sea Freight knowledge and shipment lifecycle understanding.
• Experience handling customer queries, complaints and escalations.
• Strong customer relationship and communication skills.
• Experience in quotations, pricing and commercial follow-up.
• Hands-on experience with customer onboarding and order entry.
• Ability to coordinate with Sales, OCC, Operations and Finance.
• Strong problem-solving and follow-up skills.
• Good reporting and analytical skills.
• Customer-focused approach with focus on satisfaction, retention and business targets.

What's in it for you

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.