Sea Logistics Customer Care Specialist, Import

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How you create impact

The Sea Logistics Customer Care Specialist, Import serves as a key point of contact for customers, ensuring a high level of service while coordinating day-to-day import operations. In this role, you will initially focus on supporting two key customer accounts while also providing broader support to the branch as business needs evolve.

• Respond to customer inquiries through email, phone, and other communication channels
• Build and maintain strong customer relationships through consistent communication and reliable service
• Monitor shipments and exceptions and work with internal teams to resolve issues
• Coordinate closely with Operational Care, Field Sales, and other internal partners to support customer needs
• Maintain accurate records of customer interactions and activity in internal systems
• Support pricing requests and spot quotes as needed
• Help identify process improvements and opportunities to improve the customer experience
• Support customer account performance and assist with financial and service-related follow-up
• Manage multiple priorities while maintaining accuracy, responsiveness, and strong customer service

What we would like you to bring

• Customer service, account management, logistics, transportation, or related experience preferred
• Experience in freight forwarding or international sea logistics is an asset, but not required
• Recent graduates and early-career professionals with strong transferable skills are encouraged to apply
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and Teams
• A customer-focused mindset with the ability to build and maintain positive relationships
• Strong problem-solving abilities and sound decision-making skills
• Ability to work collaboratively in a team-oriented environment and across departments
• Self-motivated, dependable, and eager to learn and grow
• Strong organizational skills with a high level of attention to detail
• Comfortable learning new technologies, systems, and industry-specific processes

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target hourly rate for this position is between $31.25 and $32.21. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1