Sea Logistics Customer Care Specialist, Import
How you create impact
- Respond to customer inquiries through various communication channels.
- Provide accurate and timely information to customers regarding their accounts, products, and services.
- Handle escalated customer issues with tact and diplomacy to ensure customer satisfaction.
- Collaborate with cross‑functional teams, including sales, operations, marketing, and technical support, to address customer issues and enhance the customer experience.
- Document customer interactions and issues accurately in the customer service management system.
What we would like you to bring
- Degree or diploma in Supply Chain Management, Transportation, or a related field
- 1+ years of experience in freight forwarding with knowledge of incoterms
- 1+ years of experience in customer service, preferably in a call center or customer care setting
- Strong communication, coordination, and problem‑solving skills
- Proficiency in MS Excel and Outlook
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage for this position is between $26.44-$31.25. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.