Sea Logistics Customer Care Specialist, Import (Chennai)

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You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

You will support customers by providing helpful information, answering questions, + responding to complaints.

Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

How you create impact

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.

What we would like you to bring

• Experience in sea freight / ocean export operations.
• Strong freight forwarding and export documentation knowledge.
• Customer service and query resolution experience.
• Experience in freight quotations and rate negotiation.
• Customer relationship management and retention.
• Complaint handling and escalation resolution.
• Coordination with Sales, Operations, Finance and overseas offices.
• Customer onboarding and shipment order processing.
• KPI, SLA and customer reporting experience.
• Strong communication, problem-solving and stakeholder management skills

What's in it for you

• Work with a Global Leader – Join one of the world’s top logistics companies with a strong international presence and reputation.
• Career Development – Access structured growth opportunities, professional training, and internal mobility within a global organization.
• Attractive Compensation – Competitive salary with performance-based incentives and benefits.
• Collaborative Work Culture – Be part of a supportive, ethical, and compliance-driven team environment.
• Local Role, Global Impact – Influence regional business growth while working with global tools, systems, and best practices.