Sea Logistics Customer Care Specialist (Key Account)
Posted Updated
Join our Customer Care Team and bring your expertise and passion to delivering exceptional customer experiences that make a real difference.
How you create impact
You will support customers by providing helpful information, answering questions, + responding to complaints.
Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify + enter customer orders into the operational execution process.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
What we would like you to bring
- Minimum 2 years of experience in sea freight customer care or related logistics roles.
- Excellent presentation and communication abilities.
- Fluent in English (spoken and written).
- Willing and able to travel frequently within the designated area in Thailand.
What's in it for you
- Miscellaneous benefits such as dental, hospitalization and others
- Annual Wage Supplement (AWS)
- Training and development