Sea Logistics Customer Care Supervisor

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How you create impact

Customer Relationship Management

• Build and maintain strong relationships with customers to ensure a high level of satisfaction and long-term retention.
• Act as an escalation point for customer concerns and work closely with operational teams to resolve issues effectively.
• Participate in customer meetings and business reviews to support account development and growth.
• Identify opportunities to reactivate inactive customers and strengthen customer engagement.

Team Leadership

• Lead, coach, and develop a team of customer service professionals.
• Set performance expectations and support employees through regular feedback and development plans.
• Promote knowledge sharing and continuous professional development within the team.
• Foster a collaborative and customer-centric culture.

Commercial Support & Account Growth

• Oversee customer quotations and pricing activities for existing business opportunities.
• Support sales teams in retaining and expanding customer accounts.
• Ensure successful onboarding and implementation of new customer business.
• Contribute to business growth initiatives and profitability improvement strategies.

Service Excellence & Process Improvement

• Monitor service performance and customer feedback to drive continuous improvement.
• Analyze customer complaints, identify root causes, and implement preventive actions.
• Ensure customer information and service data remain accurate and up to date.
• Improve operational processes and customer experience through efficient workflows and digital solutions.

Financial & Operational Management

• Monitor business performance against key financial and operational targets.
• Collaborate with finance teams on credit management and customer-related financial matters.
• Support decision-making through performance analysis and reporting.
• Ensure compliance with company policies and service standards.

What we would like you to bring

• At least 2 years of team leadership or supervisory experience in sea freight.
• Strong knowledge of international shipping processes and customer requirements.
• Experience collaborating with Sales, Operations, and Finance.
• Excellent customer and stakeholder management.
• Commercial awareness and business development mindset.
• Strong problem-solving and decision-making skills.
• Effective communication in Vietnamese and English.
• Results-oriented, with a focus on continuous improvement and customer satisfaction.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.