Sea Logistics Customer Care Supervisor, Import

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• You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of customer excellence.
• You will be responsible for leading, directing + optimizing your customer care location team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.

How you create impact

• To deliver + reinforce our CCL core competencies.
• To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
• To ensure the best-in-class customer onboarding + relationship management.
• To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
• To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
• To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
• To anchor the usage + improvements of CCL core systems.
• To drive customer adoption of our eco-system.

What we would like you to bring

• 5–8 years in Sea Logistics / Ocean Freight / Customer Care.
• Strong Import Sea Freight experience.
• Experience in team supervision / people management.
• Strong customer relationship & onboarding skills.
• Experience handling complaints, escalations & service recovery.
• Good understanding of import processes and controls.
• Experience in process improvement and system usage.
• Strong stakeholder management and communication skills.
• Customer-focused with strong problem-solving ability.
• Willing to work from Pune.

What's in it for you

• Work with a Global Leader – Join one of the world’s top logistics companies with a strong international presence and reputation.
• Career Development – Access structured growth opportunities, professional training, and internal mobility within a global organization.
• Attractive Compensation – Competitive salary with performance-based incentives and benefits.
• Collaborative Work Culture – Be part of a supportive, ethical, and compliance-driven team environment.
• Local Role, Global Impact – Influence regional business growth while working with global tools, systems, and best practices.