Sea Logistics Operational Care Manager, International Supply Chain

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How you create impact

You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.

You are responsible for the delivery of operational excellence through your Operational Care (OCC) team by providing leadership + direction, while continuously optimizing production costs.

What we would like you to bring

• To qualify + enter customer orders into the operational execution process.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.
• To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
• To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
• To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
• To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
• To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.