Sea Logistics Operational Care Manager, Revenue Care
Description
How you create impact
The FSL Senior Key Account Specialist is responsible for managing the operational, financial, and commercial performance of one of Kuehne+Nagel USA’s most strategic customer relationships. Serving as a key point of contact, this role ensures exceptional service execution, supports profitability and billing accuracy, and drives continuous improvement across the account. This highly visible individual contributor role requires a proactive, experienced professional who can work independently, build strong partnerships, and influence stakeholders across Operations, Revenue Care, Finance, Sales, and Customer Care to deliver outstanding customer outcomes.
- Manage the day-to-day operational, financial, and commercial performance of a strategic customer account, ensuring exceptional service delivery and customer satisfaction.
- Serve as the primary liaison between the customer and internal stakeholders, coordinating activities across Operations, Customer Care, Revenue Care, Finance, Sales, and other support teams.
- Monitor account performance, identify operational or financial risks, and drive timely resolution of issues and escalations.
- Maintain oversight of account profitability by analyzing revenue, costs, billing accuracy, and financial trends, while partnering with Finance and Revenue Care to optimize performance.
- Support customer onboarding, process improvements, business transitions, and implementation activities to ensure service continuity and operational excellence.
- Build and maintain strong relationships with customer contacts and internal stakeholders, providing clear communication on performance, risks, and improvement initiatives.
- Identify opportunities to enhance efficiency, service quality, profitability, and process consistency through continuous improvement and adherence to operational and financial controls.
- Develop and maintain account-specific procedures and best practices to support sustainable, scalable service delivery.
What we would like you to bring
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10+ years of experience in logistics, freight forwarding, supply chain, finance, commercial operations, or key account management.
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5+ years of experience with Kuehne+Nagel.
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Strong analytical, financial, and problem-solving skills, with the ability to manage competing priorities and drive business results.
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Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and influence decision-making at multiple levels.
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Advanced proficiency in Microsoft Office, particularly Excel.
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Experience with FSL operations, profitability analysis, billing, forecasting, and financial reporting is highly preferred.
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Bachelor's degree in Business, Finance, Logistics, Supply Chain Management, or a related field preferred.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.