SEARCH ANALYST (46575)
Looking to start an exciting new career? City Electric Supply (CES) offers excellent career opportunities for people who are friendly and passionate about providing incredible customer service. Benefits include medical, dental, and vision insurance, 401K, paid time off, and internal growth opportunities.
About City Electric Supply
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches worldwide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.
Summary
We are looking for a data-driven Search Analyst to improve the onsite search experience and drive measurable business outcomes. This role will focus on analyzing search behavior, identifying gaps in results, and partnering with engineering, marketing, and product teams to optimize relevance, conversion, and customer experience.
This is a highly impactful role where you will directly influence revenue by ensuring customers can quickly find the right products.
Essential Job Functions
- Analyze onsite search data to identify trends, gaps, and opportunities.
- Identify high-volume, low-converting queries and recommend improvements.
- Audit product data quality impacting search (titles, attributes, taxonomy)
- Partner with engineering to improve ranking logic and query handling
- Work with data/PIM teams to improve data structure and enrichment
- Identify and resolve poor search results, irrelevant rankings, and missed matches
- Recommend boosts/bury rules based on performance data
- Monitor and report on key metrics (Conversion Rate, Zero-result Rate, CTR, Search Exit)
- Build and maintain synonym libraries (e.g., “18V” = “M18”, “wire” = “cable”)
- Identify missing or inconsistent attributes (e.g., voltage, brand, category)
- Follow content standards, SEO guidelines, and governance best practices.