Seasonal Customer Service Representative - Corporate Office

Are you a good listener? Palmetto Moon has an extensive, loyal customer base and we are looking for someone who can help us ensure that our website customers are taken care of. We are looking for a Seasonal Corporate Customer Service Representative to answer calls and problem solve customer inquiries with the southern hospitality that Palmetto Moon is known for. Are you the one we've been looking for?

Position Summary

The Seasonal Customer Service Representative is responsible for assisting customers with their online orders, product questions, and general inquiries through phone and email with the southern hospitality for which Palmetto moon is known. This position plays a key part in delivering a positive shopping experience and ensuring customer satisfaction during our peak season.

Key Responsibilities

Operations
• Assist with order placement, tracking, returns, exchanges, and product information.
• Use internal systems (e.g., order management, CRM tools) to document and manage customer interactions.
• Refer advanced cases to management for resolution, providing background information as necessary.
• Support the E-commerce (fulfillment) Team during peak business periods with picking ordered goods, order staging, and shipping/packaging.
• Follow all company policies, procedures, and customer service standards.

Customer Service
• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues in a timely and effective manner.
• Assist customer with product replacement due to defective item, delivery error or packaging deficiency, wrong item received, etc.
• Meet daily and weekly performance metrics for response time, resolution, and customer satisfaction.
• Provide feedback on recurring issues and trends to improve the customer experience.
• Other duties as assigned.