Seasonal Customer Service Representative- Jui
Description
Juiced Seasonal CSR
Lectric eBikes didn’t become North America’s largest ebike brand by accident — we earned it by putting customers first at every stage of their journey. As part of the Lectric family of brands, Juiced shares a passion for making electric riding exciting, accessible, and unforgettable.
As a Seasonal Customer Service Representative, you’ll help bring that experience to life by supporting Juiced customers throughout their ownership journey. You’ll assist with order questions, product inquiries, and technical troubleshooting while helping riders get the most out of their bikes. This role is ideal for someone who enjoys problem-solving, communicating with customers, and working in a fast paced, team-oriented environment
This is a seasonal, in-office position based at Lectric’s North Phoenix headquarters. Employees must live within a commutable distance and be available to work 100% onsite Monday through Friday. As part of the Lectric brands, you’ll collaborate with the broader customer experience team while providing support tailored to Juiced Bikes customers.
Role Responsibilities
Serve as the primary voice of Juiced, supporting customers and partners through inbound phone and email channels
Take end-to-end ownership of customer issues, including complex or high-emotion interactions that require de-escalation, clear communication, and sound judgment
Diagnose, troubleshoot, and resolve product, payment, shipping, and service-related issues accurately and efficiently, using internal knowledge resources and tools
Monitor support queues and aging requests, escalate urgent issues when appropriate, and proactively keep customers informed throughout the resolution process
Build and maintain strong knowledge of Juiced products, systems, and policies to deliver consistent, high-quality support
Identify recurring customer issues, product gaps, or process breakdowns and surface clear, actionable insights to product, engineering, and marketing.
Create a delightful, consultative, customer experience that handles the customer’s concerns and exceeds the customer’s expectations while understanding their needs
Who you are
Customer-obsessed. You genuinely enjoy helping people from all walks of life and take pride in making things effortless for them — especially when the product meaningfully impacts their day-to-day life. You look for ways to reduce friction, not just close tickets.
Calm under pressure. You stay grounded when volume is high or situations are tense. You can handle objections, navigate conflict, and keep conversations productive even when the answer isn’t what the customer hoped for.
Detail-oriented. You value follow-through and accuracy. You’re comfortable working in systems, tracking details, and managing multiple conversations or requests without letting things slip.
Adaptable and coachable. You thrive in fast-moving environments where processes evolve and can handle ambiguity. You receive feedback with openness, see coaching as a gift, and are motivated by the chance to continuously improve your skills.
Low ego, team-first. You show up with humility and are always ready to lend an extra hand when the team gets overextended (before anyone asks). You care about collective success and contribute to a culture of trust and collaboration.
Qualifications
High school diploma or equivalent
1+ years of customer service experience in a support or account management capacity preferably in a technology-enabled industry.
Strong verbal and written communication skills
Comfort with CRM platforms like Gladly or Zendesk. Familiar with basic tech functions (resetting passwords, account maintenance, updating profiles, etc.).
Must be able to lift up to 15 pounds at times.
What We Offer
Hourly pay rate $20
Structured training and team support
Opportunity to build transferable customer service and operational skills
Benefits are limited to those mandated by applicable state and federal law
Seasonal Employment
This is a temporary, seasonal position intended to support customer experience operations during a designated business period. Employment is expected to continue through the seasonal assignment, based on business needs. The anticipated end date and schedule will be communicated during the hiring process.
Seasonal employment does not guarantee permanent employment or conversion to a regular status position. Any extension or future employment opportunity will depend on business needs and applicable company policies.
We are proud to be an inclusive, equal opportunity employer.