Seasonal Customer Service Representative (Retail account)

PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED SETUP

SPECIFIC DUTIES AND RESPONSIBILITIES

The following are the specific duties and responsibilities of the Customer Service Representative(Voice).

• Back order Inquiries
• Billing Questions and Issue
• Cancellation of orders
• Referring to the manufacturer
• Following up on orders or concerns
• Product Inquiries
• Return and exchange questions and processes
• Return requests for faulty products or size issues
• Refunds for items
• Correcting Shipping errors
• Offering Substitutes for items that are out of stock.
• Basic Tech Support for items
• Tracking inquiry
• Warranty request/claim
• Wholesale Inquiries
• Sales
• Payment processing

REQUIREMENTS

• Minimum of 6 months Customer service experience
• Prior knowledge of Retail Ops or similar order processing system is a plus
• Strong communication skills
• Quick learner who can pay attention to detail
• Ability to work well in a team
• Positive attitude and with desire to help customers