[Seasonal] Guest Relations Security Manager

[Seasonal] Guest Relations Security Manager

National Western | Denver, CO

About National Western

We are National Western—an organization rooted in more than 120 years of history and driven by a mission to strengthen American agriculture through education, youth development, and community connection. We are stewards of the Western way of life, grounded in the values of courage, pride, integrity, grit, and loyalty. Each January, we bring this mission to life through the legendary National Western Stock Show—one of the world’s premier Western lifestyle, rodeo, and livestock entertainment events—welcoming hundreds of thousands of guests from across the globe. Beyond the Stock Show, we operate The Legacy, a world-class, year-round destination for events, experiences, and cultural connections in the heart of Denver. We are more than an event—we are a brand that lives at the intersection of heritage, community, and culture—shaping how Western lifestyle shows up in the modern world.

Position Summary

As the Guest Relations Security Manager, you will be at the forefront of ensuring an exceptional guest experience while supporting the overall safety and operational readiness of the event grounds. You and the Manager of Guest Relations will oversee a team responsible for ticket taking, monitoring entry and exit points, assisting guests, and responding to operational concerns. This position serves as a key liaison with event security providers, law enforcement, emergency services, and internal operations teams to promote a safe, welcoming, and well-coordinated environment for guests, exhibitors, volunteers, and staff.

The ideal candidate is an experienced leader with a passion for customer service, team management, and public safety coordination. You are proactive, solutions-oriented, and thrive in fast-paced environments. Experience in law enforcement, public safety, emergency management, military service, event operations, security management, or a related field is highly desirable.

Reports to: Senior Director of Guest Experience

Duties & Responsibilities

• Support the overall safety and operational readiness of the grounds through proactive monitoring of guest activity, facility conditions, and operational concerns.
• Coordinate with contracted security personnel, law enforcement agencies, emergency responders, and event operations staff regarding incidents, emergencies, and safety-related matters.
• Assist in the development and implementation of guest safety procedures, incident response protocols, and emergency action plans.
• Serve as a primary point of contact for escalated guest incidents, disturbances, medical events, lost persons, and other operational concerns.
• Monitor crowd flow and venue capacity considerations and recommend operational adjustments to enhance guest safety and experience.
• Document incidents, guest concerns, and operational issues and prepare reports as needed.
• Participate in event planning meetings and contribute to risk assessment, emergency preparedness, and operational safety initiatives.
• Conduct safety and customer service training for Guest Relations staff and seasonal team members.
• Build positive working relationships with external public safety partners and community stakeholders.
• Ensure compliance with venue policies and operational procedures while maintaining a guest-focused approach.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.