Seasonal On-Call Banquet Coat Check Attendant
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Description
If you strive to be "The Best", we want to hear from you! Apply today at and be sure to take advantage of the $250 signing bonus we're offering for this position! *90 Day Waiting Period Applies!
Department: Banquets
Reports to: Director of Banquets
Status: Hourly Non-Exempt
Compensation: $16.00-$18.00/hour, commensurate with experience and education.
Availability: Must be available evenings, weekends and holidays.
Department: Banquets
Reports to: Director of Banquets
Status: Hourly Non-Exempt
Compensation: $16.00-$18.00/hour, commensurate with experience and education.
Availability: Must be available evenings, weekends and holidays.
Role Summary:
The Banquet Coat Check Attendant receives, stores, and returns guests’ coats and personal items at banquet functions and events throughout the season, managing claim tickets accurately and providing a warm, effortless experience in accordance with Hotel Arista’s service standards.
Responsibilities:
- Attends all pre-shift meetings.
- Reviews Banquet Event Orders (BEOs) for event times and guest counts.
- Sets up the coat check area with hangers, tickets, and supplies.
- Greets guests warmly and hangs or stores coats and personal items appropriately, placing scarves in coat sleeves and gloves or small items in coat pockets.
- Provides a claim ticket to the guest for every item checked.
- Organizes checked items in numerical order to ease retrieval.
- Returns items upon receipt of the claim ticket; if a discrepancy occurs, the guest visually validates the item.
- Assists guests with lost claim tickets, requesting management assistance as needed.
- Handles guest belongings with care and never leaves the coat check unsecured.
- Reports any missing, damaged, or unclaimed items to banquet management.
- Works closely with Banquet Captains and Servers during arrival and departure peaks.
- Breaks down the coat check area after each event.
- Maintains a clean and safe workspace.
- Follows hotel and departmental policies and procedures.
- Understands applicable emergency procedure and evacuation protocol.
- Performs related duties as assigned.
*This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.
Minimum Qualifications:
Education
- High school diploma or equivalent education preferred
Experience
- Previous guest service, hospitality, or coat check experience preferred.
- Ability to follow coat check ticketing and retrieval procedures.
Skills
- Excellent verbal communication and guest service skills.
- Neat and clean appearance.
- Strong attention to detail and organizational skills.
- Ability to remain calm and courteous during busy periods.
- Ability to work in a team environment.
- Must have a flexible schedule and be available to work nights, weekends, and holidays.
Physical Requirements
- Must be able to stand and exert well-paced mobility for up to 8 hours.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Must be able to lift and carry up to 25 lbs. on a regular and continuing basis.
Benefits Offered: The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.
- 401(k) Plan & Matching Program
- Employee Assistance Program
- Paid Leave Time (up to 40 hours/year)
- Hotel/Restaurant Discounts
- Pet Insurance
- Incentive Programs
We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov/E-Verify