Seasonal Stationery & Design Support Assistant - 2026
Summary
Seasonal (Sept–Dec 2026) remote customer service role at Minted, a design marketplace for stationery, art, and home. The assistant handles phone, email, chat, and social media inquiries, resolving custom order and fulfillment issues by juggling CRM, order-management, and knowledge-base tools like Salesforce.
AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI
Please note: This is a remote seasonal role, starting in September through December 2026. Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on!
Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists around the globe. We lead with design and empower our customers to bring their unique vision to life during important life moments. Our Customer Service team is at the heart of the experience for our customers. Because of the unique, customized nature of many of our products, our customers look to us for help pre- and post-order, both during the shopping journey and after their order has been placed.
Our CSRs serve an especially important role in delivering elevated, nuanced solutions to sometimes complex problems, due to the handcrafted nature of our products and production processes. Reporting to a Team Supervisor, you should be skilled at navigating multiple web-based tools at once while warmly engaging with customers. We are open 7 days a week, and team members should expect to receive a set schedule that will include some evenings and weekends.
We do not run an anonymous, mega-scale call center. You will work within a small pod reporting directly to a dedicated Team Supervisor and with regular connection to, collaboration with, and visibility to cross-functional senior leaders, including in other departments at Minted outside of CS. Our leadership team knows you by name, actively reviews order and customer insights you share, and supports your daily workflow through regular live huddles and 1:1 check-ins. If you want a role where your problem-solving is noticed, your voice is heard by leadership, and you aren't just a number in a queue, you will thrive here.
You Will:
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Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
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Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.
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Leverage detailed internal knowledge base to augment your service approach: you don't have to know everything about design, photos, and printing, but you'll need to be great at using documented knowledge alongside your natural, elevated service skills to help find answers to customer questions and deliver great experiences.
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Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly.
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Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies.
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Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve the broader customer journey.
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Maintain a high bar: deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership.
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Direct Feedback Loop: Actively collaborate with your Team Supervisor during regular 1:1s and on-camera video huddles to discuss unscripted order resolutions and workflow improvements.
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Leadership Insight Sharing: Identify platform friction points or operational errors and share proactive insights directly with Customer Service leadership to improve the broader customer journey.
You Are:
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A thoughtful problem-solver who enjoys helping people through unique situations where there isn't always a "right" answer or a script to follow.
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Tech-savvy and comfortable moving between different tools like our CRM and order databases while keeping a steady, helpful pace.
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A fast learner who can quickly internalize evolving technical workflows, product customization rules, and platform updates, translating feedback immediately into improved queue performance.
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Exceptionally patient, empathetic, and resilient, with the emotional intelligence required to deliver a warm, premium, and personalized brand experience to customers managing time-sensitive holiday timelines.
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Highly digitally dynamic and capable of actively navigating, cross-referencing, and updating a multi-platform tool stack (CRM, internal order management databases, artist design files, and knowledge bases) simultaneously under real-time pacing constraints.
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Open to a set schedule within our operating hours, including weekends. We'll ask for this flexibility from you, and in return, we'll give you a set schedule you can count on.
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Visible & Engaged: Excited to be an active, visible member of a supportive remote team—you value open feedback, camera-on team connections, and individual recognition for your problem-solving skills.
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An Unscripted Communicator: Confident navigating nuanced customer situations using documented knowledge alongside your natural human warmth, rather than reading off a rigid script.
You Have:
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A Bachelor’s degree or equivalent work experience.
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Experience working with high-end customers, with accountability for fully owning and solving customer problems, sometimes requiring extra problem-solving, research, or creative thinking. You set the bar when it comes to winning customers over by solving problems with a genuine and authentic approach.
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Experience handling inbound contact volume; familiarity with how contact queues work, keeping yourself available for inbound contacts, able to move between contacts quickly once one is wrapped up, etc
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Experience with design-related work and fulfillment: photo printing, design files, etc
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An interest and aptitude for design- or technical-related issues and problems is a plus
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Excellent written communication skills, showing the ability to write structured, custom, and professional responses without relying on canned templates.
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High attention to detail, strong organizational habits, and the cognitive stamina to context-switch between separate browser tabs and platforms continuously without losing accuracy.
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Experience using omni-channel CRM platforms like SF, ZD...etc. Experience using older technologies that may not be intuitive - able to learn new and new-to-you technologies quickly and easily
Ecosystem & Background Alignment:
Given that this role requires CSRs to focus on building genuine connections and solving unique, unscripted problems, we look for candidates whose professional backgrounds naturally align with this dynamic environment:
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Problem Solving & Adaptability: Our omni-channel queue moves quickly, and you will seamlessly transition between phone, email, and live chat workflows depending on seasonal business needs. This role is built for individuals coming from fast-paced e-commerce or customer-facing app support that requires deep problem-solving or research work to solve customer problems with a high degree of empathy and who love day-to-day variety rather than slower-paced administrative tracking.
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Multi-System Navigation: While resolving a single customer inquiry, you will actively navigate, cross-reference, and update multiple web-based platforms at once—from checking custom artist design files and holiday production schedules to updating order tracking tools and our CRM. Being naturally tech-savvy and comfortable managing several systems and screens simultaneously is a core part of the daily workflow.
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Unscripted Personal Connection: We lead with authentic human empathy and do not rely on rigid conversation scripts. We look for agile communicators who can work confidently without a strict manual and who want to bring their own unique, warm voice to every single customer interaction as they research customer issues, find unique solutions to problems, and navigate difficult conversations or situations.
Skills
As published by lever · 22 questions · 1 written answer
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company
Short answers (2)
- In which zip code is your primary residence?
- If yes, when? Who was your supervisor? optional
Pick from a list (19)
- Are you currently authorized to work in the United States? This question refers only to whether you are legally permitted to work in the U.S. today. It does not ask about your citizenship or immigration status.
- Will you need Minted’s sponsorship now or in the future to continue or extend your current work authorization? This includes any need for employer sponsorship either now or later (for example, to start, maintain, or extend a work visa). If you are unsure—such as if you are on a temporary work authorization (e.g., OPT, STEM OPT, TN)—you may select “Unsure.” This question does not ask you to disclose your specific visa type.
- Are you looking for a full-time position (30-40 hours/week)?
- This role is compensated at $17.62/hr for Geo 3 or $19.19/hr for Geo 2. Are you okay with the pay rate for your Geo? (see job posting to determine which Geo your state falls in)
- This is a seasonal contract role that will support Minted's holiday season from September/October through early January 2027. Will this contract time work for you?
- Do you plan to relocate either temporarily or full-time during the duration of this contract?
- In which timezone will you be working?
- You will work 5-days per week with at least one of those days being a weekend day. What days are you available to work? optional
- This role will primarily work 8-hour shifts with a 1-hour lunch break. Shifts will fall between 5:30am and 8:30pm Pacific Time (PT). Scheduled work hours may change partway through the season. Please select ALL shift start time windows you are available to work — this information will help us match you with an available schedule if you are hired. Some shift start times may be limited, so we recommend selecting all options you are available to work. optional
- Training for this position will be 2 full weeks after induction day, including a 3-day nesting period. The schedule for training will be Monday-Friday from 8:30am-5:30pm Pacific Time (PT) with lunch scheduled from 12:30pm-1:30pm PT. Please let us know when you would be available to start (select all that apply) optional
- Minted’s busiest time is from Black Friday through Christmas Eve (11/27 - 12/24), can you commit to working a 40-hour work week during these times?
- Do you currently have any upcoming vacations or potential time-off requests? Please note that Thanksgiving and Christmas are company holidays and do not require a time-off request.
- Have you worked with Minted previously?
- This role requires you to be available on camera during any meetings that may occur during your shift. Can you commit to this as well?
- This role must be your primary focus, as you will be live with customers in real time via phone, chat, and other platforms. You cannot work another job or be the sole childcare provider during your scheduled shifts. To be successful in this role, you must also have a quiet, dedicated workspace, a reliable internet connection of at least 25 Mbps, a working webcam and microphone for the interview process, and able to be on camera and mic as needed during your workday. Can you meet all of these requirements?
- Which of the following best describes your experience with omni-channel CRM platforms like Salesforce, Zendesk, Kustomer, or Gladly?
- Which of the following best describes your experience level with Order Management Systems (such as NetSuite, Shopify, Magento, or proprietary internal databases)?
- Which of the following best describes your experience level with Cloud Contact Center software (such as Dialpad, Talkdesk, 8x8, Five9, or Avaya) to handle inbound/outbound customer queues?
- Which of the following best describes your experience level with Google Suite or Microsoft Suite?
Written answers (1)
- If yes, what dates will you need to request off? optional
