Second-Line IT Support Technician

Role Overview

We are looking for an experienced IT Support Technician to strengthen a second-line Service Desk team. You will provide technical support to users, troubleshoot incidents, manage IT equipment, and ensure efficient resolution of service requests.

Key Responsibilities

• Log, analyse, follow up, and resolve incidents and service requests via phone or ITSM tools.
• Diagnose technical issues and identify appropriate solutions.
• Provide professional, customer-focused support to users.
• Install and configure hardware, software, and workstations.
• Prepare and deploy user workstations according to established procedures.
• Manage Android and iOS smartphones, including subscriptions.
• Improve internal procedures and maintain the Service Desk knowledge base.
• Document solutions and share best practices with the team.

Requirements

• Strong knowledge of Windows 11 and Microsoft 365.
• Basic knowledge of networking and connectivity.
• Minimum 3 years of experience with Ivanti for ITSM/ticket management.
• Strong troubleshooting and incident-management skills.
• Good knowledge of Service Desk tools and processes.
• Excellent customer-service and communication skills.
• Able to remain calm, professional, and courteous under pressure.
• French and Dutch are mandatory; English is a plus.
• 100% on-site availability is required.

Assignment

• Location: Brussels
• Working arrangement: Fully on-site