Second Line Support Engineer

Second Line Support Engineer

Brighton (hybrid) | £28,000–£32,000 + benefits | Permanent, full-time

Are you an experienced first line support engineer looking for your next step? Our client is an established technology services provider in Brighton, and they’re looking for a customer-focused engineer to join their support team. You’ll resolve issues yourself rather than just logging them.

The role

• Handling customer calls and support tickets, and troubleshooting issues through to resolution
• Supporting customers across telephony, network and connectivity services
• Working to agreed service levels for responses and resolution
• Visiting customer sites from time to time

You’ll be well supported, with structured onboarding and mentoring from an experienced team.

What we’re looking for

• Service desk experience, ideally a couple of years in first line support
• A good grasp of ticketing systems, triage and service desk processes
• Strong customer service skills and a calm, reassuring manner
• Keenness to learn, take ownership and be part of a team

Experience in telecoms, a managed service provider or a similar environment would be a plus. So would networking knowledge or on-site/installation experience.

What’s on offer

• £28,000–£32,000, depending on experience
• Hybrid working after an initial office-based onboarding period
• Flexible shift patterns within standard business hours
• Private healthcare, a holiday allowance that grows with service, a pension and other benefits