Section Head, IT Operation and Support
Responsibilities
IT Operations to provide end-to-end operational leadership across Front Office trading platforms and core Back Office systems, including post-trade processing, settlement, custody, customer information and compliance monitoring. The role owns the overall operational picture across service health, people, priorities, incidents, risks, vendors and cross-team dependencies, ensuring critical services are stable, secure, resilient and aligned with business and regulatory needs.
The role acts as the CTO's operational partner, translating business and technology priorities into executable plans, directing team members, coordinating with other Technology Leads, and taking front-line command during significant incidents until service and stakeholder confidence are restored.
Accountability
Stability and Availability
Make sure the Trading and Back office System will support business satisfactorily
Guide the team in performing their work
Project and team management
Setup project plan and follow-on timeline
Assign team member to work on timeline
Coordinate with internal and external user.
Policy Compliance
Follow the policies of the Maybank Group
Best practices & standards
Introduce best practices and standard for team to follow
Qualifications
Bachelor's degree or higher in Computer Engineering, Computer Science, Information Technology, Information Systems, or a related field.
ITIL certification or demonstrable working knowledge of IT service management practices is strongly preferred.
Relevant certifications or structured training in operational resilience, project delivery, technology risk, cybersecurity or capital-markets technology are advantageous.
Lead day-to-day and end-to-end IT operations for Front Office trading systems and Back Office systems.
Provide a consolidated view of service health, production risks, workload, resource capacity, vendor performance and operational priorities.
Direct internal team members and coordinate external service providers to deliver reliable and timely support.
Balance business-as-usual support, incidents, regulatory changes, projects, production changes, technical debt and service improvements.
Partner with the CTO and other Technology Leads to align plans, manage dependencies and ensure one coordinated technology response.
Lead major incident response, service restoration, stakeholder communication, root cause analysis and corrective action closure.
Ensure operational resilience, change control, technology risk, security, audit and applicable regulatory obligations are effectively managed.